COLLABORATION & CONFLICT TRANSFORMATION

COLABORACIÓN Y TRANSFORMACIÓN DE CONFLICTO

Expert services to facilitate collaborative excellence and conflict transformation.

Servicios expecializados para facilitar la excelencia colaborativa y la transformación de conflicto.

"The results were fascinating."

"Handled a tough meeting gracefully."

(Anonymous feedback from facilitation/group processes)

Facilitation & Group Processes

Moderación y procesos de grupo

Caitlan Anne facilitates dialogue between two or more people who would like an uninvolved, impartial facilitator to guide them through discussions or processes. Since everyone who is part of a team/group/organization has some stake in the conversations and outcomes, they often find it helpful to have an outside facilitator, especially when there are controversial topics to navigate or big decisions to make. Caitlan Anne can help you collaborate effectively and proactively prevent destructive conflict from arising, or help you to manage it effectively if it already has. Group processes can be for any size group - for an entire department, unit, or business/organization.

Esta sección está en construcción - gracias por su paciencia

"I was relieved after the meeting. I felt we were able to resolve things and I feel so much better. I can’t thank you enough.” - Anonymous Mediation Participant

Mediation

Mediación

Mediation involves facilitated discussion between two or more people encountering conflict or other difficulties. Mediation provides an opportunity for participants to discuss their needs, issues, concerns, etc., build understanding, and move forward in a positive way. The mediator acts as an impartial facilitator, creates a safe space for participants to talk openly and honestly, asks questions, assists participants in building understanding, guides the process forward, and facilitates participants reaching a mutually satisfactory agreement. The mediator does not make decisions for the participants or determine the outcome(s).

Esta sección está en construcción - gracias por su paciencia

“Things are going really well now – amicable and with good communication. I feel really good about the whole process. Thanks a lot for everything.” – Anonymous Mediation Participant (supervisor-employee conflict)

Shuttle Diplomacy & Intermediary

Diplomacia Itinerante e IntermediariA

Caitlan Anne provides shuttle-diplomacy in situations where it isn’t feasible, possible, or agreeable/appropriate for the involved parties to meet in person. Shuttle diplomacy involves Caitlan Anne acting as an intermediary, communicating with each person/group separately and communicating information back-and-forth in order to build understanding on issues and arrive at a mutually satisfactory agreement.

Esta sección está en construcción - gracias por su paciencia

"[Caitlan] did a great job of managing the 'in-the-moment' aspects of interactions at the meeting. She ensured that people who wanted a chance to speak received it, and that they were able to complete their thoughts without defensive interruptions. She helped set positive ground rules, establish some working parameters, and come up with some mutually acceptable action items. I think this facilitator does a wonderful job."

"I liked the opportunity to meet with colleagues in a relaxed setting to discuss issues on a higher, more global level and to identify ways we can collaborate more effectively."

"Good use of small groups in addition to whole-group discussions. The amount of time dedicated to each activity was appropriate. The facilitator allowed the discussions to take their own directions, yet managed to gently guide us into the agenda items."

(Anonymous feedback from facilitation/group processes)

ETHICS & STANDARDS

Éticas y normas

Mediation Ethics & Standards

Caitlan Anne abides by the Assocation for Conflict Resolution's Ethical Principles and Model Standards of Conduct for mediators.

Facilitation Ethics & Standards

Caitlan Anne abides by the International Association of Facilitators Code of Ethics.

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